Return and Refund Policy

At Payyanur Gold, we want you to receive your order in perfect condition. We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

Eligibility for Returns

To be eligible for a return:

• The return request must be raised within 7 days of delivery.

• The product must be unused, unopened, and in its original packaging.

• You must provide your order details or proof of purchase.

• For damaged, missing, or incorrect products, a complete unboxing video is mandatory.

Important: Unboxing Video Required

For any complaint related to damaged products, missing items, incorrect products, or package tampering, you must provide a continuous, unedited video of the package being unboxed from the sealed condition.

Claims without a valid unboxing video may not be eligible for a replacement or refund.

How to Request a Return

To request a return, please contact us at support@payyanurgold.com within 7 days of receiving your order.

Our support team will review your request and provide the necessary instructions for the return, if it is eligible.

Products returned without prior approval from our team may not be accepted.

Damaged, Missing or Incorrect Items

Please inspect your package immediately after delivery.

If you receive a damaged, tampered, missing, or incorrect product, contact us as soon as possible at support@payyanurgold.com with:

• Your order number

• Photos of the package and product

• A complete unboxing video showing the package from the sealed condition

After reviewing the details, we will determine the appropriate resolution, such as a replacement or refund.

Non-Returnable Products

As our products are food items, certain products may not be eligible for return due to hygiene and food-safety reasons.

Returns may not be accepted for:

• Opened or partially consumed food products

• Products damaged after delivery due to improper storage or handling

• Products without their original packaging

• Products returned after the 7-day return period

• Products for which the required unboxing video is not available in case of damage, missing items, or incorrect delivery

Exchanges

If you receive a damaged or incorrect product and the return is approved, we may provide a replacement, subject to product availability.

A valid unboxing video may be required to process the replacement.

Refunds

Once your returned product or complaint has been reviewed and approved, we will notify you about the refund.

Approved refunds will be processed to your original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

For any questions regarding returns, replacements, or refunds, please contact:

Email: support@payyanurgold.com