Terms of Service

Welcome to Payyanur Gold. By accessing or using our website and purchasing our products, you agree to the following terms and conditions.

1. General

Payyanur Gold reserves the right to update, modify, or change these Terms of Service at any time. Any changes will be effective once they are published on this website.

By placing an order through our website, you confirm that the information provided by you is accurate and complete.

2. Products and Pricing

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, minor variations in product appearance or packaging may occur.

Payyanur Gold reserves the right to change product prices, offers, availability, and product details at any time without prior notice.

3. Orders

Once an order is placed, you will receive an order confirmation.

We reserve the right to cancel or refuse an order in certain circumstances, including product unavailability, incorrect pricing, suspected fraudulent activity, or incorrect customer information.

If an order is cancelled by us after payment has been made, the applicable amount will be refunded to the original payment method.

4. Payments

All payments must be completed through the payment methods available on our website.

You agree to provide accurate billing and payment information when placing an order.

5. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period shown at checkout or communicated to you.

Delivery times may vary depending on the delivery location, courier services, weather conditions, holidays, or other circumstances beyond our control.

Once the order has been handed over to the courier, delays caused by the courier or other external circumstances may not be under our control.

6. Returns, Refunds and Replacements

Our return and refund policy applies to eligible orders.

For food products, returns may be subject to product condition and food-safety requirements.

For claims involving damaged, missing, tampered, or incorrect products, customers may be required to provide a complete, continuous, and unedited unboxing video recorded from the sealed package until the product is fully opened.

Please refer to our Return and Refund Policy for complete details.

7. Product Usage and Storage

Customers are responsible for storing food products according to the instructions provided on the product packaging.

Payyanur Gold is not responsible for damage or deterioration caused by improper storage or handling after delivery.

8. Website Use

You agree not to misuse our website, attempt to gain unauthorized access, interfere with website functionality, or use the website for any unlawful purpose.

All website content, including text, images, graphics, logos, and other materials, belongs to Payyanur Gold or its respective owners and may not be copied or used without permission.

9. Intellectual Property

The Payyanur Gold name, logo, branding, website content, images, and other materials are protected by applicable intellectual property laws.

Unauthorized use, reproduction, modification, or distribution of our content is not permitted.

10. Limitation of Liability

Payyanur Gold will not be responsible for delays, losses, or interruptions caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.

11. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@payyanurgold.com

Payyanur Gold